Frequently asked questions
Install & setup
Do I need to know code to use Citera?
No. Every page is built from sections and blocks in the theme editor. The only optional technical step is creating product metafields, done in the Shopify admin, not in code.
How long does install take?
Under a minute to add the theme to your library. About 15 minutes to do a first-pass customization (logo, colors, hero, first section) — see Your first customization.
Can I preview Citera before buying?
Yes. In the Shopify Theme Store, click Try theme to add it as an unpublished theme. You can fully customize it and preview via a temporary URL without publishing.
Content
Why do all my products show the same specs or directions?
Those blocks fall back to shared section content until you add per-product
metafields. Fill custom.specs and custom.directions on each product. See
Product metafields.
My color swatches aren’t showing.
Check that:
- The option is named one of your swatch option names (
Colorby default) — see Variants & swatches - The color has a native Shopify swatch or a theme color-map entry
- Swatches are enabled for cards / product page in theme settings
The country/language selector isn’t in my footer.
It only appears when your store has more than one Shopify Market configured. Set up markets in Shopify admin → Settings → Markets and the selector appears automatically. See Markets & localization.
How do I add a filter to a collection?
Filters are managed by Shopify’s free Search & Discovery app. See Filters.
Do video and 3D models work on every product?
Yes — add them in the product’s Media area in Shopify admin. They render below the image gallery. No product is required to have them. See Video & 3D media.
Updates
Will updating the theme lose my content?
Your content lives in Shopify, not the theme files. When a new Citera version is released, follow Shopify’s theme-update flow to move your settings to the new version.
When is the next update?
We ship a minor update (bug fixes, small features) every 6–8 weeks and a major update (new sections, big features) roughly twice a year. Check Changelog for the latest.
Use cases
Can I use Citera for a store that isn’t apparel / beauty / wellness?
Yes. Citera works for any product category. The demo content is a starting point — you replace it with your own.
Is Citera good for a single-product store?
Yes — the Featured product section on the homepage plus a simple product page works great for single-product stores. Skip the featured collection and collection list sections.
Does Citera work with Shopify apps?
Yes. Citera supports Shopify’s app block system, so most modern apps (reviews, upsells, subscriptions, wishlist) install without theme code changes.
Still stuck?
Can’t find your answer here?
- Submit a ticket — the ALLSoft Agency team responds within 24 hours.